Refund & Shipping
Welcome to Xubudiy.com! We value our customers and aim to provide a seamless shopping experience. This Refund and Shipping Policy outlines our practices regarding refunds, returns, shipping methods, and delivery times. By placing an order with us, you agree to the terms outlined below.
Refund Policy
At Xubudiy.com, we strive for customer satisfaction. If you are not completely satisfied with your purchase, we offer the following refund policy:
- Return Period: You may return items within 30 days of receipt for a full refund or exchange.
- Condition for Returns: Items must be returned in their original condition, unused, and in the original packaging with all tags attached.
- Non-Refundable Items: Certain items are non-returnable, including:
- Discounted items (final sale)
- Customized or personalized products
- Refund Process:
- To initiate a return, please contact our customer service at [insert contact email] to receive a Return Authorization Number (RAN).
- Once we receive the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
- Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping Policy
We offer reliable shipping options to ensure your orders arrive promptly. Below are the details of our shipping practices:
- Processing Time: Orders typically take 1-3 business days to process before shipping. Orders placed after 5 PM will be processed the next business day.
- Shipping Methods:
- Standard Shipping: [Insert estimated delivery time]
- Expedited Shipping: [Insert estimated delivery time]
- International Shipping: Available to select countries (see below).
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard | 5-7 business days | $ |
| Expedited | 2-3 business days | $ |
| International | Varies by location | $ |
- International Shipping: We ship to all over the world. Please note that international shipments may incur customs fees that are the responsibility of the customer.
- Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.
- Shipping Restrictions: We do not ship to P.O. boxes or military addresses (APO/FPO).
Contact Us
If you have any questions about our Refund and Shipping Policy or need assistance with your order, please contact us at:
- Email: support@xubudiy.com
- Phone: (86)18967931695
