Questions?

OUR LOCATION

No.527 Hongshen RD, Houzhai Yiwu Zhejiang

Monday-Sunday 8:00-19:00

Enquiry Form

    What payment methods do you accept?

    We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal.

    How long will it take for my order to arrive?

    Shipping times vary based on your location and the shipping method selected at checkout. Generally, standard shipping takes 3-7 business days, while expedited options are available for faster delivery. You will receive an estimated delivery date during the checkout process.

    Do you offer international shipping?

    Yes, we offer international shipping to select countries! Shipping costs and delivery times may vary based on your location. 

    Are my personal details secure?

    Absolutely! We take your privacy seriously. Our website uses SSL encryption to protect your personal information during transactions. We do not share or sell your data to third parties. For more details, please review our Privacy Policy.

    How do I create an account?

    Creating an account is easy! Simply click on the "account" button located at the top of our homepage. Fill out the required information, including your name, email address, and password, then click "Create Account." You’ll receive a confirmation email once your account is set up.

    How can I track my order?

    You can track your order by logging into your account on our website and navigating to the "Order History" section. You will find tracking information for your recent purchases. Alternatively, you can use the tracking link provided in your order confirmation email, or to the this page xubudiy.com/track-the-order

    How can I track my order shipping status?

    You can track your order by logging into your account on our website and navigating to the "Order History" section. You will find tracking information for your recent purchases. Alternatively, you can use the tracking with this link

    What if I have a problem with my order?

    If you encounter any issues with your order, please reach out to our customer support team via support@xubudiy.com or through our "Contact Us" page. We are here to help and will work quickly to resolve any problems you may have.

    Can I change my shipping address after placing an order?

    If you need to change your shipping address after placing an order, please contact us as soon as possible at support@xubudiy.com We can modify the shipping address if the order has not yet been processed for shipping.